Refund policy

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.

What’s your return policy?

You may be eligible for a refund to your original payment method if you purchase Seel Return Assurance. 

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items, unless you purchase Seel Return Assurance. You may be eligible for a refund to your original payment method only if you purchase Seel Return Assurance. If you receive a wrong item or a damaged item, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

Since most of our products are made to order we don't offer exchanges at this time. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a 30 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund within 30 days!

How do I contact you to submit a return claim?

Fill out the contact us form.